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Service operations management: improving service delivery. (3rd ed.)

Johnston, Robert

Service operations management: improving service delivery. (3rd ed.) by Robert Johnston and Graham Clark - 3rd edition - Harlow: Pearson Education, Inc 2001 - xvi, 533p.: ill.

ISBN: 9781405847322

Subjects--Topical Terms:
SERVICE INDUSTRIES--MANAGEMENT

LC Class. No.: HD 9980.5 Joh

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