Service operations management: improving service delivery. (3rd ed.) (Record no. 57321)

MARC details
000 -LEADER
fixed length control field 00678nam a2200169 a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 130423s2001 ||||||||||||||||| || u
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781405847322
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HD 9980.5 Joh
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Johnston, Robert
245 10 - TITLE STATEMENT
Title Service operations management: improving service delivery. (3rd ed.)
Statement of responsibility, etc. by Robert Johnston and Graham Clark
250 ## - EDITION STATEMENT
Edition statement 3rd edition
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Harlow:
Name of publisher, distributor, etc. Pearson Education, Inc
Date of publication, distribution, etc. 2001
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 533p.: ill.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element SERVICE INDUSTRIES--MANAGEMENT
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Clark, Graham
995 ## - RECOMMENDATION 995 [LOCAL, UNIMARC FRANCE]
-- CBU-MAIN LIBRARY (Kitwe)
-- 1
-- AVAILABLE
-- Jun 25, 2013
-- Main Library Open Access Collection
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
          CBU-MAIN LIBRARY, KITWE. CBU-MAIN LIBRARY, KITWE.   11/30/2022   HD 9980.5 Joh 744040 11/30/2022 11/30/2022 MONOGRAPH