Service operations management: improving service delivery. (3rd ed.) by Robert Johnston and Graham Clark

By: Johnston, RobertContributor(s): Clark, GrahamPublication details: Harlow: Pearson Education, Inc 2001Edition: 3rd editionDescription: xvi, 533p.: illISBN: 9781405847322Subject(s): SERVICE INDUSTRIES--MANAGEMENTLOC classification: HD 9980.5 Joh
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Item type Home library Call number Materials specified Status Date due Barcode
MONOGRAPH MONOGRAPH CBU-MAIN LIBRARY, KITWE.
HD 9980.5 Joh (Browse shelf(Opens below)) Available 744040

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