Service operations management: improving service delivery. (3rd ed.) by Robert Johnston and Graham Clark
Publication details: Harlow: Pearson Education, Inc 2001Edition: 3rd editionDescription: xvi, 533p.: illISBN: 9781405847322Subject(s): SERVICE INDUSTRIES--MANAGEMENTLOC classification: HD 9980.5 Joh| Item type | Home library | Call number | Materials specified | Status | Date due | Barcode |
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CBU-MAIN LIBRARY, KITWE. | HD 9980.5 Joh (Browse shelf(Opens below)) | Available | 744040 |

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