Examining the relationship of customer satisfaction among perceived trust, perceived commitment and customer loyalty : a case study of insurance companies on the Copperbelt province of Zambia
Chipwaya, Bridget Bwalya
Examining the relationship of customer satisfaction among perceived trust, perceived commitment and customer loyalty : a case study of insurance companies on the Copperbelt province of Zambia / by Bridget Bwalya Chipwaya - Kitwe, Copperbelt University: 2023, - viii, 85 pages : illustrations (some colour)
includes bibliographical references and appendices
CUSTOMER SATISFACTION
INSURANCE
COPPERBELT PROVINCE
CBU-PG THESIS/CHI / B85100
Examining the relationship of customer satisfaction among perceived trust, perceived commitment and customer loyalty : a case study of insurance companies on the Copperbelt province of Zambia / by Bridget Bwalya Chipwaya - Kitwe, Copperbelt University: 2023, - viii, 85 pages : illustrations (some colour)
includes bibliographical references and appendices
CUSTOMER SATISFACTION
INSURANCE
COPPERBELT PROVINCE
CBU-PG THESIS/CHI / B85100