Examining the relationship of customer satisfaction among perceived trust, perceived commitment and customer loyalty : a case study of insurance companies on the Copperbelt province of Zambia (Record no. 85100)

MARC details
000 -LEADER
fixed length control field 00962 a2200241 4500
003 - CONTROL NUMBER IDENTIFIER
control field CBULib
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240628074842.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 240628b |||||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Language of cataloging English
Transcribing agency CBULib
Description conventions rda
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number CBU-PG THESIS/CHI
Item number B85100
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Chipwaya, Bridget Bwalya
245 ## - TITLE STATEMENT
Title Examining the relationship of customer satisfaction among perceived trust, perceived commitment and customer loyalty : a case study of insurance companies on the Copperbelt province of Zambia
Statement of responsibility, etc / by Bridget Bwalya Chipwaya
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Copperbelt University:
Date of publication, distribution, etc 2023,
Place of publication, distribution, etc Kitwe,
300 ## - PHYSICAL DESCRIPTION
Extent viii, 85 pages : illustrations (some colour)
336 ## - CONTENT TYPE
Source rdacontent
Content type term Text |
Content type code txt
337 ## - MEDIA TYPE
Source rdamedia
Media type term Unmediated |
Media type code n
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term Volume
Carrier type code nc
500 ## - GENERAL NOTE
General note includes bibliographical references and appendices
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
9 (RLIN) 1875
Topical term or geographic name as entry element CUSTOMER SATISFACTION
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
9 (RLIN) 3026
Topical term or geographic name as entry element INSURANCE
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
9 (RLIN) 2081
Topical term or geographic name as entry element COPPERBELT PROVINCE
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type UNIVERSITY COLLECTION
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Total Checkouts Full call number Barcode Date last seen Copy number Price effective from Koha item type
          CBU-MAIN LIBRARY, KITWE. CBU-MAIN LIBRARY, KITWE. Special Collections 06/28/2024 CBU   CBU-PG THESIS/CHI B85100 06/28/2024 1 06/28/2024 UNIVERSITY COLLECTION