Normal view MARC view ISBD view

Assessing the influence of service quality on bank customer retention ; the mediating role of satisfaction : a case of banks in Zambia

Koota, Mumbuwa

Assessing the influence of service quality on bank customer retention ; the mediating role of satisfaction : a case of banks in Zambia / by Mumbuwa Koota - Kitwe : Copperbelt University, 2023. - x,94 pages : illustrations

includes references

Subjects--Topical Terms:
CUSTOMER SATISFACTION
CUSTOMER RELATIONS MANAGEMENT
SERVICE QUALITY

LC Class. No.: CBU-PG THESIS/KOO

Print
Add to your cart (remove)
Suggest for purchase
Save record
BIBTEX Dublin Core MARCXML MARC (non-Unicode/MARC-8) MARC (Unicode/UTF-8) MARC (Unicode/UTF-8, Standard) MODS (XML) RIS ISBD
More searches

Search for this title in:
Other Libraries (WorldCat) Other Databases (Google Scholar) Online Stores (Bookfinder.com) Open Library (openlibrary.org)