Assessing the influence of service quality on bank customer retention ; the mediating role of satisfaction : a case of banks in Zambia (Record no. 85113)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00871 a2200253 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | CBULib |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240703150006.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240703b |||||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | CBULib |
| Language of cataloging | English |
| Transcribing agency | CBULib |
| Description conventions | rda |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | eng |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | CBU-PG THESIS/KOO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Koota, Mumbuwa |
| 245 ## - TITLE STATEMENT | |
| Title | Assessing the influence of service quality on bank customer retention ; the mediating role of satisfaction : a case of banks in Zambia |
| Statement of responsibility, etc | / by Mumbuwa Koota |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Copperbelt University, |
| Date of publication, distribution, etc | 2023. |
| Place of publication, distribution, etc | Kitwe : |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x,94 pages : illustrations |
| 336 ## - CONTENT TYPE | |
| Source | rdacontent |
| Content type term | Text | |
| Content type code | txt |
| 337 ## - MEDIA TYPE | |
| Source | rdamedia |
| Media type term | Unmediated | |
| Media type code | n |
| 338 ## - CARRIER TYPE | |
| Source | rdacarrier |
| Carrier type term | Volume |
| Carrier type code | nc |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | includes references |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 1875 |
| Topical term or geographic name as entry element | CUSTOMER SATISFACTION |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 3064 |
| Topical term or geographic name as entry element | CUSTOMER RELATIONS MANAGEMENT |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 2133 |
| Topical term or geographic name as entry element | SERVICE QUALITY |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | UNIVERSITY COLLECTION |
No items available.