A comparative analysis of customer queue waiting times in banks in Kitwe: a case of Barclays, Stanchart and Zanaco by Paul Himoonga

By: Himoonga, PaulPublication details: Kitwe: Copperbelt University 2015Description: xiii, 131p.: illSubject(s): CUSTOMER RELATIONS | BANKS AND BANKING--CUNSUMER COMPLAINTS--ZAMBIA | BANKS AND BANKING -- ZAMBIA | BANKS AND BANKING--CUSTOMER RELATIONS | CUSTOMER SERVICES--RETAIL BANKS, ZAMBIALOC classification: CBU-PG THESIS/HIM
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