A comparative analysis of customer queue waiting times in banks in Kitwe: a case of Barclays, Stanchart and Zanaco by Paul Himoonga
Publication details: Kitwe: Copperbelt University 2015Description: xiii, 131p.: illSubject(s): CUSTOMER RELATIONS | BANKS AND BANKING--CUNSUMER COMPLAINTS--ZAMBIA | BANKS AND BANKING -- ZAMBIA | BANKS AND BANKING--CUSTOMER RELATIONS | CUSTOMER SERVICES--RETAIL BANKS, ZAMBIALOC classification: CBU-PG THESIS/HIM| Item type | Home library | Call number | Materials specified | Status | Date due | Barcode |
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CBU-MAIN LIBRARY, KITWE. | CBU-PG THESIS/HIM (Browse shelf(Opens below)) | Available | B2310 |
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