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A study of the effect of service failure and recovery on customer - organisation relationship: a case of Kitwe hotels and restaurants by Charles Muyunda M.

By: Muyunda, Charles MPublication details: Kitwe: Copperbelt University 2016Description: x, 92p.: illSubject(s): CUSTOMER SERVICES--MANAGEMENT | CONSUMER BEHAVIOUR | CUSTOMER RELATIONS | MARKETINGLOC classification: CBU-PG THESIS/MUY

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Item type	Home library	Call number	Materials specified	Status	Date due	Barcode
MONOGRAPH	CBU-MAIN LIBRARY, KITWE.	CBU-PG THESIS/MUY (Browse shelf(Opens below))		Available		B3458

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