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Investigating the effect of Bank Personality, Customer Satisfaction and Identification on Customer Loyalty: A case study of the Banking Sector By Herbert Sinyengo

by Sinyengo, Herbert.

Publication details: Kitwe Copperbelt University 2019Availability: Items available for loan: CBU-MAIN LIBRARY, KITWE. (1) . Collection(s): Call number: CBU-PG THESIS/SIN.

A practical guide to CRM: building more profitable customer relationships by Janice Reynolds

by Reynolds, Janice.

Publication details: New York: CMP Books 2002Availability: Items available for loan: CBU-MAIN LIBRARY, KITWE. (1) . Collection(s): Call number: HF 5415.5 Rey.

A study of the effects of Customer Relationship Management adoption on Banks : A case of Barclays Bank Livingstone Branch Zambia plc By Jeremiah Mweene

by Mweene , Jeremiah | Mweene Jeremiah.

Publication details: Kitwe Copperbelt University 2018Availability: Items available for loan: CBU-MAIN LIBRARY, KITWE. (1) . Collection(s): Call number: CBU-PG THESIS/MWE.

The hidden power of your customers: four keys to growing your business through existing customers by Becky Carroll

by Carroll, Becky.

Publication details: New Jersey John Wiley and Sons 2011Availability: Items available for loan: CBU-MAIN LIBRARY, KITWE. (2) . Collection(s): Call number: HF 5415.5 Car.

Assessing the influence of service quality on bank customer retention ; the mediating role of satisfaction : a case of banks in Zambia / by Mumbuwa Koota

by Koota, Mumbuwa.

Language: English Publication details: Kitwe : Copperbelt University, 2023Availability: No items available.

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