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		No cover image available No cover image available Investigating the effect of Bank Personality, Customer Satisfaction and Identification on Customer Loyalty: A case study of the Banking Sector By Herbert Sinyengo by Sinyengo, Herbert. Publication details: Kitwe Copperbelt University 2019Availability: Items available for loan: CBU-MAIN LIBRARY, KITWE. (1) . Collection(s): Call number: CBU-PG THESIS/SIN. Add to cart (remove)
		A practical guide to CRM: building more profitable customer relationships by Janice Reynolds by Reynolds, Janice. Publication details: New York: CMP Books 2002Availability: Items available for loan: CBU-MAIN LIBRARY, KITWE. (1) . Collection(s): Call number: HF 5415.5 Rey. Add to cart (remove)
		No cover image available No cover image available A study of the effects of Customer Relationship Management adoption on Banks : A case of Barclays Bank Livingstone Branch Zambia plc By Jeremiah Mweene by Mweene , Jeremiah \| Mweene Jeremiah. Publication details: Kitwe Copperbelt University 2018Availability: Items available for loan: CBU-MAIN LIBRARY, KITWE. (1) . Collection(s): Call number: CBU-PG THESIS/MWE. Add to cart (remove)
		The hidden power of your customers: four keys to growing your business through existing customers by Becky Carroll by Carroll, Becky. Publication details: New Jersey John Wiley and Sons 2011Availability: Items available for loan: CBU-MAIN LIBRARY, KITWE. (2) . Collection(s): Call number: HF 5415.5 Car. Add to cart (remove)
		No cover image available No cover image available Assessing the influence of service quality on bank customer retention ; the mediating role of satisfaction : a case of banks in Zambia / by Mumbuwa Koota by Koota, Mumbuwa. Language: English Publication details: Kitwe : Copperbelt University, 2023Availability: No items available. Add to cart (remove)

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